CSMs Aren’t Holding Their Own in Pipeline Creation

CSMs Aren't Holding Their Own in Pipeline Creation

It is six times cheaper and easier to sell to an existing customer than it is to sell to new ones. But the problem is that for the last 10 or 20 years, the customer success function has drifted away from a sales function to a support function. And the reality is the average customer […]

Dashboard Warriors: The Science of Procrastination

Dashboard Warriors The Science of Procrastination image

We are talking about a different kind of procrastination. One that many might not identify as procrastination but it is holding the sales leaders back from performing their most important tasks. And you guessed it right, it has to do with dashboards and data. Here are the 2 topics this week: Dashboard Warriors: The Science […]

Death to Account Managers, all hail Account Growers.

Death to Account Managers, all hail Account Growers.

Revenue leaders aren’t tolerating big Account Management teams that are more like delivery and support. Everyone is being asked to drive revenue for up-sales / cross-sales now. Here’s what we’ll explore this week: Death to Account Managers, all hail Account Growers. Look at a Balance Sheet. Most people in an organization sit on the Liability side. Managing accounts […]